Frequently Asked Questions
How do I know if an item is In Stock or Out of Stock?
If an item is in stock you will be able to add it to your cart.
If an item is not in stock a red "Out of Stock" label will be displayed and you will not be able to add the item to your cart.
If you'd like to be notified when stock is available, simply enter your contact details in the form on the product page.
When will Out of Stock items be available?
We continually replenish our stock so please feel free to check in from time to time.
If you'd like to be notified when stock is available simply enter your contact details in the form on the product page.
Do you offer product guarantees?
Yes, we offer product guarantees (see terms & conditions for return policy) and many of the Burgon and Ball range of tools have 10 year & lifetime warranties against manufacturing faults. Please contact the retailer you purchased the goods from from and / or contact us for further information.
How will I know that you received my order?
After you have placed an order you will receive an email confirmation that your order has been received.
If you've created an account with Quality Products, you'll be able to see your order history as well as shipping status.
When will my order be processed & dispatched?
Your order will be processed as quickly as possible and we endeavour to dispatch items within 48 hours.
Orders received Monday through Friday, Sydney time (AEST), are generally shipped the same day or next business day.
If for any reason we cannot meet our dispatch goal we will contact you straight away.
Can I send a gifts orders?
You can purchase items from our website but be sure to change the delivery address in Shipping Information to the gift recipient’s address and include a note / comment before proceeding to check out. This is to ensure that they receive your gift and that you receive the receipt of purchase / tax invoice.
How long will it take to send / receive my order?
Please allow up to 5 working days for delivery.
Metro and capital cities should receive goods within 3 business days, regional areas (including WA) within 6 business days, with further potential delays experienced during public holidays and at peak times.
Please note that as all orders are shipped from Sydney, some regional and remote areas in Australia will experience increased delivery times.
Who will deliver my order?
Most orders will be delivered via the Australia Post eParcel service; except for oversized / bulky items which will be delivered via other couriers.
How much is Delivery?
For orders up to $150, within Australia, a delivery of $15 will be charged.
For orders greater than $150, within Australia, there is no delivery charge. Yes, free delivery!
Why create an account?
By creating an account you will be able to see your order history.
Forgot my password?
No problem. There is a link to reset your password on the login page. Simply enter the email address you used to create the account and an email with instructions on how to reset your password will be sent.
Where can I find my order history?
Once you've created an account and successfully logged in you can click on "Account" to see your order history and wish list.